Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopPrivacy Policy
1. PRIVACY STATEMENT
1.1 FixGear.com and its related corporate bodies (together, FixGear.com, we and
1.2 Personal information is defined in the Regulation as information or an opinion about an identified or reasonably identifiable individual. Examples include an individual’s name, address, contact number and email address.
1.3 Our Website (www.FixGear.com) may contain links to third-party websites. We are not responsible for the privacy policies of any third-party websites. We recommend that you review the privacy policy of each Website you visit.
2. COLLECTION OF PERSONAL INFORMATION
2.1 We may collect personal information in a variety of ways, including:
(a) from you directly (such as when you interact with us in writing, electronically or by telephone);
(b) when you visit and communicate with us through our Website or social media sites;
(c) when you complete a transaction with us or
(c) when you participate in any competition or promotion run by us.
2.2 The kinds of personal information we collect and hold about you will depend on the circumstances of collection, including whether we collect the information from you as a consumer, supplier, contractor, job applicant or in some other capacity. For example, if you are a consumer, we may collect:
(a) your name;
(b) your contact details, including your email, home/delivery address and billing address;
(c) your payment details and
(d) other personal information that we collect during a transaction or that you provide when you contact us.
If you deal with us in some other capacity (for example, as a supplier, contractor, or job applicant), we may collect your name, contact details, and any other information you provide. We may also collect details of your interactions with us.
2.3 We only collect sensitive information (also called special categories of personal data) when you consent to collect this information (unless we are otherwise required or authorized by or under the law). Sensitive information includes health information and information about a person’s race, ethnic origin, political opinions, membership of political, professional or trade associations or a trade union, religious beliefs and criminal history. If consent was given, you can withdraw such consent at any time by sending us a written notice or email. See contact details below.
2.4 We may sometimes collect personal information from third parties. If you provide us with personal information about another person, please tell them about this privacy policy.
2.5 If you are or become an employee of FixGear.com, handling your personal information may be exempt from the APPs and the Regulation if it is directly related to your current or former employment relationship with us.
2.6 We partner with Rakuten Advertising, who may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about collecting, using and selling your data and rights, please use the links below.
3. COOKIES
3.1 When you visit our Website, we, and/or third parties, may place cookies on your browser to enhance and manage our Website and improve our business and the services we provide. We, third parties and/or Google may use this information to optimize and place advertisements, including advertisements of third-party vendors and remarketing advertisements based on past visits to this Website, on our own and third-party websites. The Google Analytics Terms of Use and Privacy Policy restrict Google’s ability to use and share information collected by Google Analytics. For further details, please refer to our Cookie Policy.
4. USING AND DISCLOSING YOUR PERSONAL INFORMATION AND LAWFUL BASIS OF PROCESSING
4.1 We collect and use personal information for a range of purposes, including to:
(a) supply our products and process payment for our products;
(b) respond to your inquiries and provide you with information about, or samples of, our products;
(c) if you enter one of our competitions or promotions, administer your participation in that competition or promotion;
(d) deal with any complaints or feedback you have;
(e) conduct research and development;
(f) manage our relationships with our business customers, suppliers and contractors, and
(g) consider job applicants for current and future employment.
4.2 We may use your information for other purposes required or authorized by or under the law (including purposes for which you have provided your consent), for other legitimate interests, or to comply with a legal duty imposed on us.
4.3 If FixGear.com cannot collect personal information from or about you, we may not be able to respond to your inquiries or requests or do business with you.
4.4 We may use your personal information to contact you with FixGear.com news, offers and information about our products and events. In particular, when you register with our Website, you consent to us using your personal information, such as your email address, for direct marketing purposes. This includes sending you promotional emails. You can opt out of receiving direct marketing communications at any time by using the unsubscribe function on every eDM (Electronic Direct Mail) or by contacting us (using the contact details at the end of this policy).
4.5 In conducting our business, we may need to disclose personal information to third parties. These include, where appropriate, our related bodies corporate and third parties that provide services to us, including third parties that provide our payment gateway, marketing, logistics and technology support services. We may also disclose your personal information to other third parties and for other purposes where we are required or authorized by or under the law to do so (including where you have provided your consent).
4.6 Some of our related bodies corporate and service providers are overseas. As a result, personal information collected and held by us may be transferred outside Australia to countries without adequate data protection (including the USA, New Zealand, and Canada).
Personal data may only be transferred to such a country if contractual clauses (e.g., the EU Model Clauses, Privacy Shield, etc. ) have been implemented.
4.7
The FixGear.com Canadian mobile message service (the “Service”) is operated by FixGear.com Canadian (“FixGear.com Canadian,” “we,” or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time, and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to FixGear.com Canadian’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of FixGear.com Canadian through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
The Website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with third parties.”
You understand that you do not have to sign up for this program to make any purchases, and your consent is not a condition of any purchase with FixGear.com Canadian. Your participation in this program is entirely voluntary.
We do not charge for the Service, but you are responsible for all charges associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all SMS/text message charges, including charges from your wireless provider.
You may opt out of the Service at any time. Text the single keyword command STOP to FixGear.com Canadian, or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device unless you initiate them. If you have subscribed to other FixGear.com Canadian mobile message programs and wish to cancel, except where applicable law requires otherwise, you must opt-out separately from those programs by following the instructions in their respective mobile terms.
For Service support or assistance, text HELP to FixGear.com Canadian or email info@fixgear.com
We may change any shortcode or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests you send to a shortcode or telephone number we have changed, may not be received, and we will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you must sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
5. DATA PROCESSING RULES
We process your personal information in compliance with the Regulation based on the processing principles set out below. Personal information must be:
(a) processed lawfully, fairly, and in a transparent manner;
(b) collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes;
(c) adequate, relevant and limited to what is necessary for the purposes for which it is processed;
(d) accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that is inaccurate, having regard to the purposes for which they are processed, is erased or rectified without delay;
(e) kept in a form which permits identification for no longer than is necessary for the purposes for which the personal data is processed;
(f) processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and accidental loss, destruction or damage, using appropriate technical or organizational measures.
6. SECURITY OF YOUR PERSONAL INFORMATION
We take reasonable steps to protect the personal information we hold against loss, unauthorized access, use, modification or disclosure and against other misuse. This includes taking appropriate security and organizational measures to protect electronic materials and materials stored and generated in hard copy.
7. YOUR RIGHTS
Under the Regulation, you have the following rights:
(a) the right to be informed about the collection and use of personal data by us;
(b) the right of access to the personal data we hold about you;
(c) the right to rectification if any personal data we hold about you is inaccurate or incomplete;
(d) the right to be forgotten – i.e. the right to ask us to delete any personal information we hold about you;
(e) the right to restrict (i.e. prevent) the processing of the personal information;
(f) the right to data portability (obtaining a copy of the personal data to re-use with another service or organization);
(g) the right to object to us using personal information for particular purposes and
(h) rights concerning automated decision-making and profiling (where applicable).
8. COMPLAINTS
Please get in touch with us (using the contact details at the end of this policy) if you have any concerns or complaints about how FixGear.com has collected or handled your personal information. FixGear.com will inquire into your complaint and write to you within 30 days. If you are dissatisfied with our response, you can contact us to discuss your concerns or lodge a complaint with the Canadian Information Commissioner or any other competent supervisory authority in the EU.
9. CONTACT DETAILS AND ADDITIONAL INFORMATION
If you would like more information about FixGear.com‘s approach to privacy, or if you wish to contact us regarding the information set out in this policy, please get in touch with us:
• by email at info@fixgear.com
10. CHANGE TO THIS POLICY
We may amend this policy from time to time at our discretion. Amended versions will be posted on our Website at www.FixGear.com.
Privacy Policy last updated in May 2025.