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Shipping and Returns
Shipping & Delivery
FixGear ships worldwide. Shipping costs are calculated during the online transaction checkout process.
If you have any questions regarding shipping and delivery, please get in touch with us at info@fixgear.com first.
Shipping and Handling Policy
SHIPPING SERVICES Worldwide
Standard Int’l Shipping [EMS] :
Tracking number and full tracking service can be checked on your Local Post website.
***Please allow 3-5 business days for your shipment to arrive. *** ***
You can track your items at
Customers from Worldwide:
https://trace.epost.go.kr//xtts/tt/epost/ems/ems_eng.jsp
With your tracking number, which will be provided after dispatch.
We can ship to virtually any address worldwide.
Please note that certain products are subject to restrictions and cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
International Shipping
FixGear has partnered with international shipping solution BorderFree, offering our merchandise to 85 countries.
You can now shop on our site in your selected currency (NOTE: Product prices do not include Duties or Taxes).
You will see your complete order total, including shipping fees, customs, tariffs, and taxes, when you proceed to checkout.
Once you submit your order, the total is guaranteed at the exchange rate indexes at the time. You will not be charged any additional fees at the time of delivery.
Return Policy
Guarantee
We guarantee your complete satisfaction.
If you’re not happy with your purchase, you can return it and receive a refund or exchange it for another item of equal value.
For a refund or replacement, the item(s) must be returned within 30 days of receipt. Item(s) must not be used or tags removed. The buyer must pay for the return shipping costs.
Returns will be determined on a case-by-case basis.
If you encounter a problem, please get in touch with us and we will do our best to resolve it as soon as possible.
Contact Us
For enquiries or sales orders, please get in touch with FixGear.com at one of the following options:
Phone: 1 (514) 991-4431
Email: info@fixgear.com
Most questions will be answered within 24 hours unless specified by the customer service agent.
Feedback
We are always here to assist you in any way possible.
We are committed to delivering the best online shopping experience for you.
When there are miscommunications.
In the event of unforeseen circumstances, please get in touch with us first.
We will do our best to meet your expectations.
We believe in maintaining a continuous relationship with our customers and will strive to address any gaps that may occur.
Payment
We accept PayPal and Credit cards only.